1. Scope
This Privacy Policy applies to Frogpost's website, accounts, workspaces, content-research tools, billing features, and related communications. It does not govern third-party websites or public sources that you visit through links in Frogpost.
2. Information we collect
Information you provide
Your name, email address, password hash, brand and audience details, workspace invitations, prompts, drafts, feedback, support messages, and settings.
Billing information
Subscription status, plan, payment identifiers, and transaction details. Payment-card information is submitted directly to Stripe and is not stored by Frogpost.
Usage and device information
Actions taken in the service, generation counts, source diagnostics, timestamps, approximate location inferred from an IP address, browser and device information, referring pages, and error or security logs.
Information retrieved at your direction
When you add a brand website or request research, we may retrieve public pages, search suggestions, news, trends, feeds, and community posts relevant to your instructions.
3. How we use information
- Provide, personalize, maintain, and troubleshoot Frogpost.
- Generate ideas and outlines, retrieve relevant public research, and maintain workspace history.
- Authenticate users, secure accounts, prevent abuse, and enforce usage limits.
- Process subscriptions and send service, billing, verification, security, and support communications.
- Understand performance and improve features, reliability, and user experience.
- Comply with law, resolve disputes, and protect users, Frogpost, and others.
Where applicable, we process information to perform our contract with you, pursue legitimate interests such as security and product improvement, comply with legal obligations, or act with your consent.
6. Data retention
We retain information while your account is active and as reasonably necessary to provide the service, meet legal or accounting requirements, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary by data type. When information is no longer needed, we delete or de-identify it, though limited copies may remain temporarily in backups and security logs.
7. Security
We use reasonable administrative and technical safeguards, including password hashing, access controls, secure sessions, and encrypted transport in production. No internet service is completely secure, so we cannot guarantee absolute security. Use a unique password and contact us if you suspect unauthorized access.
8. Your choices and privacy rights
You may update core account and workspace information in Frogpost, manage subscription billing through the billing portal, and unsubscribe from optional marketing using the instructions in a message. Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information, or withdraw consent. You may also have the right to appeal our response or complain to a privacy regulator.
Send a request to the address below. We may need to verify your identity and authority before completing it. Some information may be retained where law permits or requires.
9. International processing
Frogpost and its providers may process information in countries other than the one where you live. Those countries may have different privacy laws. Where required, we use recognized safeguards for international transfers.
10. Children's privacy
Frogpost is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided information to us, contact us so we can review and delete it as appropriate.
11. Changes to this policy
We may update this policy as Frogpost, our providers, or legal requirements change. We will publish the updated policy here, revise the effective date, and provide additional notice if a change materially affects your privacy rights.
12. Contact us
For privacy questions or requests, email privacy@frogpost.ygn.me. For general support, email support@frogpost.ygn.me.